One messaging pipeline
The channel receives and sends messages; knowledge, qualification, CRM and billing logic stay in one engine.
ONE CONNECTED PRODUCT SYSTEM
Project year2026
AI SAAS · PRODUCT ARCHITECTURE · FULL STACK
Your website attracts visitors.AvtoUM turns them into customers.
A digital employee that uses company knowledge, helps the visitor make a decision, captures a contact and hands the manager a prepared context.
THE PROBLEM
The invisible gap before a request
A website sees visits but not hesitation. A manager learns only about people who decide to write or call. Product comparison, repeated price checks and uncertainty remain outside the sales process.
ECONOMIC PRINCIPLE
Work better with traffic already paid for
AvtoUM works with traffic the business already pays for: it helps visitors make a decision, qualifies demand and turns the conversation into an actionable request for the team.
PRODUCT JOURNEY
From page view to prepared request
01
Visitor
Opens a product or service page.
02
Context
Permitted signals help identify the question or hesitation.
03
Dialogue
The AI employee consults using company knowledge and rules.
04
Lead
With consent, it captures contact details and creates a structured request.
05
Handoff
A manager receives the dialogue and can take over without losing context.
NOT A CHAT WIDGET
The dialogue is connected to business operations
Ordinary AI widget
- Waits for a question
- Uses one general instruction
- Ends with an answer
- Leaves the dialogue outside operations
AvtoUM
- Uses permitted context signals
- Combines platform rules with company knowledge
- Creates a contact and structured request
- Connects CRM, Pulse, billing and human takeover
ENGINEERING EVIDENCE
Four systems that make the product difficult
Pulse: operational visibility
Visitors, dialogues, leads, pages and topics turn the website from a black box into an observable work surface.
ONE CONNECTED PRODUCT SYSTEM
Human takeover
When AI reaches its boundary, a manager joins the same conversation and the product prevents conflicting replies.
ONE CONNECTED PRODUCT SYSTEM
AI cost control
Model calls are separated by task, company and cost. Limits and graceful degradation protect both the platform and client data.
ONE CONNECTED PRODUCT SYSTEM
SYSTEM ARCHITECTURE
Not one prompt — a full SaaS contour
Frontend
React 18 · Vite · Tailwind
Backend
Python 3.12 · FastAPI · SQLAlchemy
Data
PostgreSQL · Redis
Realtime
WebSocket · heartbeat · presence
Background work
APScheduler · reports · classification
AI
central model policy · prompt layers
Payments
ЮKassa · subscriptions · limits
Infrastructure
Docker Compose · nginx · SSL · RU VPS
BUILT END-TO-END
From the first customer message to SaaS economics
AvtoUM combines customer communication, operational work and platform economics. These are not disconnected screens: they form one business process and one production architecture.
Customer communication
- Proactive website widget
- Business knowledge and multi-layer prompts
- Need qualification and structured lead capture
- Human takeover in the same dialogue
Business operations
- Contacts, requests, tasks and notes
- Cross-channel dialogue history
- Realtime Pulse and topic analytics
- Manager and administrator workspaces
SaaS economics
- Plans, trial periods and dialogue limits
- YooKassa payments and subscription lifecycle
- AI cost accounting by company and operation
- Graceful AI pause while CRM data stays available
MY ROLE
Founder, product architect and full-stack developer
I formed the product concept and designed the frontend, backend, CRM, realtime contour, AI pipeline, prompt model, billing, AI economics, administration and production infrastructure.
Key development contours
- Production LLM engineering beyond prompting
- Realtime, WebSocket, billing and infrastructure
- Product, economic and operational thinking
- The ability to unite architecture and full-cycle delivery
Have an idea for a digital employee or another complex AI challenge?
I build multi-task AI agents, continuously develop their skills and integrate them into real business processes — from the first hypothesis to production.
Send the task